Terms of Service

GENERAL

• These trading terms apply to all purchases via our Website of Products by you from the Kasey Lee Hair Extensions Pty Ltd entity that will fulfill your order. Contact details for Kasey Lee Hair Extensions Pty Ltd are set out in the “Contact Us” section of our Website. Please read them carefully. Your use of our Website, and/or ordering Products from us via the Website, indicates your acceptance of these terms. These terms supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We expressly reject any terms you propose that vary or add to our trading terms. 
• We reserve the right to make changes to our Website at any time.
• You warrant that, in purchasing Products from the Website, that you are an adult, of sound mind and otherwise legally capable of entering a binding contract with us, you are the properly authorised user of the credit or debit card or payment account used to pay for your order and are resident in a country that we are permitted to deliver.
• Our descriptions and pictures of our Products displayed on our Website are solely for illustrative purposes. The Products delivered to you may vary slightly from our descriptions or images. We make every effort to display and describe the colours and other features of the products accurately. We cannot guarantee that your computer or mobile screen or printed images we create completely reflect the colour of the Product that you will receive.

 

ORDERS: 

• You can place an order for Products by following and completing all necessary information via our Website.
• We can accept orders in our discretion, and subject to receipt of payment and availability of stock. When you receive an electronic or other form of order confirmation this does not signify legal acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, We may require additional verifications or information before accepting any order.
• If we cancel an order, then we will make all reasonable attempts to contact you using the details you provided to us. We will refund to you all monies you paid to us, using the same method for repayment as you used in paying us.
• If a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we may refuse or cancel any orders placed for Products listed at the incorrect price (whether or not the order has been confirmed or your credit card charged, or other payment method processed).

PAYMENT 

• Prices are subject to change without notice.
• The price for the Products is the price displayed on the Website at the time you complete the purchasing process (providing there is stock of all Products ordered at that time).
• You must pay for the Products at the time of completing the purchase via the Website. You warrant that, concerning the payment method selected by you, you are the person whose account or card is nominated and that there are sufficient funds to pay for your purchases.  If this is not the case, we are entitled not to fulfil your purchase request. 
• At the time of completing your purchase on the Website, it will indicate the additional cost (if any) of freight, which you also agree to pay.
• You must pay the currency indicated on the website. 
• All orders are subject to pre - authorisation checks to ensure sufficient funds are available and to confirm validity of the payment method.  The total amount of the order will be frozen on your account and this amount is taken when the order is accepted, or the products dispatched Authorisations will appear as pending charges on your card, but you will only be charged once for a single order. Orders cancelled before shipment will still have this authorisation held.
• All orders are processed relative to current exchange rates from the Australian Dollar.

SHIPPING /DELIVERY 

• We will arrange delivery of the Products to you, at the address nominated by you when completing your purchase via the Website.
• We intend to make all delivery times in good faith. But these are estimates only. 
• Shipping fees are calculated at checkout and may be subject to change at any one time. 
• Customers who choose express shipping (no signature) give authority for their order to be left unattended at their delivery address. We will only replace orders using this shipping method if it is established that the order was lost in transit by our courier company.
• You must notify us within 30 days after delivery of any quality issues with the Products delivered or missing Products compared with the Products ordered. We will investigate your claim within a reasonable time.  If we are satisfied that there was a shortage or quality issue, then we will make it up (and this is the maximum extent of our potential liability).
• We are not liable to you for any loss or damage arising directly or indirectly from any delay in delivery of, or failure to deliver, the Products. If we are not able to deliver the Products to you, then we will notify you.
• We take no responsibility for orders shipped to an incorrect or invalid address and are not liable for any associated loss.

 

 NO RESALE

• We are a reseller to end user customers and do not accept orders from the consumer section of our Website from dealers, exporters, wholesalers, or other customers who intend to resell the Products.
• Unless you are an authorized salon or other person with a trading account with us, you warrant that you are an end consumer of the Products and you must not resell the Products, via the internet or otherwise.